Dealing with insurance companies is a complicated process by itself, let alone working with their referral repair facilities. It doesn't always go perfectly smooth when working with these auto repair shops. Read these customer stories of unfortunate instances where insurance companies insisted their insurers use Referral Shops as opposed to independent garages like Pleasant Street Auto.

Insurance Horror Stories

"...My Insurance Company Steered Me from Pleasant St Auto to a referral shop and it was a nightmare."

"In May my Ford Focus was towed by Hampshire Towing to a storage lot adjacent to Pleasant Street Auto. I spoke with the body shop manager and decided to leave the vehicle there for the estimate of damages. My initial intention was to have Pleasant Street Auto do the repairs if the vehicle was not totaled...."



Share your story!

Have you been the victim of shoddy repair work at any repair shop? Have you suffered at the hands of insurance adjusters who just will not allow your vehicle to be repaired the right way? Send us your horror story. Pleasant Street Auto cares about unsafe repairs and will try to provide any assistance we can in helping resolve your auto body repair issue.


Have a question? Send our management team an email! 

Please note: Phone calls are the most efficient way to reach us!  |  413-532-9898

650 New Ludlow Rd, South Hadley, MA 01075 

147 Bay Rd, Belchertown, MA 01007

676 Curran Hwy, North Adams, MA 01247

Mechanical Shop, South Hadley & Belchertown

Monday - Friday, 8am - 5pm

Body Shop, South Hadley

Monday - Thursday, 7am - 5pm

Mechanical Shop, North Adams

Monday - Friday, 8am - 5pm

Dispatch Center: 24 hours a day, 7 days a week

You will always talk to a person, never a machine!

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